Refund Policy
At DentaPaw, customer satisfaction is important to us.
If you are not satisfied with your order, please review our refund policy below.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on eligible orders.
To request a refund, please contact us within 30 days of receiving your order.
Eligibility For Refunds
To be eligible for a refund:
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Your item must be unused or lightly used
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The product must be returned in its original packaging when possible
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Proof of purchase may be required
Non-Refundable Items
We do not offer refunds for:
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Items damaged through misuse
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Lost or stolen packages marked as delivered
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Orders with incorrect shipping information entered by the customer
Refund Process
To request a refund, please contact our support team at:
Please include:
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Your order number
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The reason for your request
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Photos if applicable
Refund Timing
Once your refund is approved, refunds are typically processed back to your original payment method within 5–10 business days.
Late or Missing Refunds
If you have not received your refund yet, please first check with your bank or payment provider, as processing times may vary.
